{"id":4523,"date":"2024-01-18T13:49:40","date_gmt":"2024-01-18T13:49:40","guid":{"rendered":"https:\/\/abissnet.al\/suport-pyetje-te-shpeshta-faturimi\/"},"modified":"2024-06-27T09:29:34","modified_gmt":"2024-06-27T09:29:34","slug":"support-faq-billing","status":"publish","type":"page","link":"https:\/\/abissnet.al\/en\/support\/support-faq\/support-faq-billing\/","title":{"rendered":"Support &#8211; FAQ &#8211; Billing"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4523\" class=\"elementor elementor-4523 elementor-1363\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b4605f0 e-con-full elementor-hidden-mobile e-flex e-con e-parent\" data-id=\"b4605f0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1dcbe2d elementor-widget elementor-widget-image\" data-id=\"1dcbe2d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 26-05-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"452\" src=\"https:\/\/abissnet.al\/wp-content\/uploads\/2024\/04\/Support-Questions-THE-Frequency-Billing-1.jpg\" class=\"attachment-full size-full wp-image-4910\" alt=\"\" srcset=\"https:\/\/abissnet.al\/wp-content\/uploads\/2024\/04\/Support-Questions-THE-Frequency-Billing-1.jpg 1920w, https:\/\/abissnet.al\/wp-content\/uploads\/2024\/04\/Support-Questions-THE-Frequency-Billing-1-300x71.jpg 300w, https:\/\/abissnet.al\/wp-content\/uploads\/2024\/04\/Support-Questions-THE-Frequency-Billing-1-1024x241.jpg 1024w, https:\/\/abissnet.al\/wp-content\/uploads\/2024\/04\/Support-Questions-THE-Frequency-Billing-1-768x181.jpg 768w, https:\/\/abissnet.al\/wp-content\/uploads\/2024\/04\/Support-Questions-THE-Frequency-Billing-1-1536x362.jpg 1536w, https:\/\/abissnet.al\/wp-content\/uploads\/2024\/04\/Support-Questions-THE-Frequency-Billing-1-750x177.jpg 750w, https:\/\/abissnet.al\/wp-content\/uploads\/2024\/04\/Support-Questions-THE-Frequency-Billing-1-1140x268.jpg 1140w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d6fd22f e-con-full elementor-hidden-desktop elementor-hidden-tablet e-flex e-con e-parent\" data-id=\"d6fd22f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d431632 elementor-widget elementor-widget-image\" data-id=\"d431632\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"450\" height=\"523\" src=\"https:\/\/abissnet.al\/wp-content\/uploads\/2024\/04\/Suport-Pyetje-te-Shpeshta-Faturimi2.png\" class=\"attachment-full size-full wp-image-4962\" alt=\"\" srcset=\"https:\/\/abissnet.al\/wp-content\/uploads\/2024\/04\/Suport-Pyetje-te-Shpeshta-Faturimi2.png 450w, https:\/\/abissnet.al\/wp-content\/uploads\/2024\/04\/Suport-Pyetje-te-Shpeshta-Faturimi2-258x300.png 258w\" sizes=\"(max-width: 450px) 100vw, 450px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37cb8cf e-flex e-con-boxed e-con e-parent\" data-id=\"37cb8cf\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6b39ad elementor-widget elementor-widget-heading\" data-id=\"e6b39ad\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 26-05-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\"><b>Online payments <\/b><br><br>Can you pay your bill online by credit card?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d74cdc2 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"d74cdc2\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/portal.abissnet.al\/pay\/?menu=online_payment\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Pay the Bill<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-11e5144 e-flex e-con-boxed e-con e-parent\" data-id=\"11e5144\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ebb6fb elementor-align-left elementor-widget elementor-widget-button\" data-id=\"8ebb6fb\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/portal.abissnet.al\/pay\/?menu=online_payment\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Where do I pay my bill?<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40faa6b elementor-widget elementor-widget-heading\" data-id=\"40faa6b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">You can make your payments at:<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bde48cd elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"bde48cd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1400\" height=\"578\" src=\"https:\/\/abissnet.al\/wp-content\/uploads\/2024\/04\/Support-\u2013-Pay-my-bill-banner-2.png\" class=\"attachment-full size-full wp-image-4912\" alt=\"\" srcset=\"https:\/\/abissnet.al\/wp-content\/uploads\/2024\/04\/Support-\u2013-Pay-my-bill-banner-2.png 1400w, https:\/\/abissnet.al\/wp-content\/uploads\/2024\/04\/Support-\u2013-Pay-my-bill-banner-2-300x124.png 300w, https:\/\/abissnet.al\/wp-content\/uploads\/2024\/04\/Support-\u2013-Pay-my-bill-banner-2-1024x423.png 1024w, https:\/\/abissnet.al\/wp-content\/uploads\/2024\/04\/Support-\u2013-Pay-my-bill-banner-2-768x317.png 768w, https:\/\/abissnet.al\/wp-content\/uploads\/2024\/04\/Support-\u2013-Pay-my-bill-banner-2-750x310.png 750w, https:\/\/abissnet.al\/wp-content\/uploads\/2024\/04\/Support-\u2013-Pay-my-bill-banner-2-1140x471.png 1140w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3807e32 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"3807e32\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"578\" src=\"https:\/\/abissnet.al\/wp-content\/uploads\/2024\/04\/Support-\u2013-Pay-my-bill-banner-2-3.png\" class=\"attachment-full size-full wp-image-5110\" alt=\"\" srcset=\"https:\/\/abissnet.al\/wp-content\/uploads\/2024\/04\/Support-\u2013-Pay-my-bill-banner-2-3.png 1400w, https:\/\/abissnet.al\/wp-content\/uploads\/2024\/04\/Support-\u2013-Pay-my-bill-banner-2-3-300x124.png 300w, https:\/\/abissnet.al\/wp-content\/uploads\/2024\/04\/Support-\u2013-Pay-my-bill-banner-2-3-1024x423.png 1024w, https:\/\/abissnet.al\/wp-content\/uploads\/2024\/04\/Support-\u2013-Pay-my-bill-banner-2-3-768x317.png 768w, https:\/\/abissnet.al\/wp-content\/uploads\/2024\/04\/Support-\u2013-Pay-my-bill-banner-2-3-750x310.png 750w, https:\/\/abissnet.al\/wp-content\/uploads\/2024\/04\/Support-\u2013-Pay-my-bill-banner-2-3-1140x471.png 1140w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00d8159 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"00d8159\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/portal.abissnet.al\/pay\/?menu=online_payment\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Pay the Bill<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eb3b74c e-flex e-con-boxed e-con e-parent\" data-id=\"eb3b74c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a401a2 elementor-widget elementor-widget-heading\" data-id=\"2a401a2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4cc9e3 custom-accordion elementor-widget elementor-widget-accordion\" data-id=\"d4cc9e3\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 26-05-2024 *\/\n.elementor-accordion{text-align:start}.elementor-accordion .elementor-accordion-item{border:1px solid #d5d8dc}.elementor-accordion .elementor-accordion-item+.elementor-accordion-item{border-top:none}.elementor-accordion .elementor-tab-title{margin:0;padding:15px 20px;font-weight:700;line-height:1;cursor:pointer;outline:none}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{display:inline-block;width:1.5em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon svg{width:1em;height:1em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-right{float:right;text-align:right}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-left{float:left;text-align:left}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-closed{display:block}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-opened,.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-closed{display:none}.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-opened{display:block}.elementor-accordion .elementor-tab-content{display:none;padding:15px 20px;border-top:1px solid #d5d8dc}@media (max-width:767px){.elementor-accordion .elementor-tab-title{padding:12px 15px}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{width:1.2em}.elementor-accordion .elementor-tab-content{padding:7px 15px}}.e-con-inner>.elementor-widget-accordion,.e-con>.elementor-widget-accordion{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2231\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2231\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What happens if you have trouble paying?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2231\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2231\">We are committed to helping our customers stay connected and find a way to help you make your payments easily. If your service is terminating and you cannot make payment on the specified date, please contact Abissnet to benefit from the service for the days you wish without internet disconnection.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2232\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2232\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What should you do when your service is suspended?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2232\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2232\">If your service is suspended, you have an unpaid payment on your account. We will always notify you in advance with your phone number so we can make the next payment for the service you selected. The fastest way to make your service functional is to make back payments immediately. You can do this online at &#8220;Pay Bill&#8221; or our Abissnet points. \nIf you cannot pay your bill for any reason, please contact us because we know how important your connection to the Abissnet internet is. If your service has been suspended for another reason, or if you think there has been an error and your service has been incorrectly suspended, please contact us immediately at the telephone number: (04) 4300 001<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2233\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2233\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Automatic compensation <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2233\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2233\">We at Abissnet are committed to providing you with the best possible experience, and we always do our best to get things right if they do not seem to be going as you expect. If the service is inactive in the system and there is a problem arising from reasons related to us, every day without service will be refunded continuously. If our technician does not appear within the deadline provided for in the contract, the delay days will be refunded.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2234\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2234\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I pay for Abissnet services? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2234\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2234\">Monthly payments are received via cash, at the bank, or online on your monthly payment date. Once you select your service, the corresponding payment will be configured. If you have any questions, please contact our Customer Service team at (04) 4300 001.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Online payments Can you pay your bill online by credit card? Pay the Bill Where do I pay my bill? You can make your payments at: Pay the Bill Frequently Asked Questions What happens if you have trouble paying? We are committed to helping our customers stay connected and find a way to help you [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4514,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-4523","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support - FAQ - Billing - Abissnet<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/abissnet.al\/suport-pyetje-te-shpeshta-faturimi\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - FAQ - Billing - Abissnet\" \/>\n<meta property=\"og:description\" content=\"Online payments Can you pay your bill online by credit card? Pay the Bill Where do I pay my bill? You can make your payments at: Pay the Bill Frequently Asked Questions What happens if you have trouble paying? 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